Customer Privacy and Data Collection Policy

Eco Squared Privacy Policy

Eco Squared Pty Ltd (ABN 19 625 104 332)
Last updated: 28 August 2025

Eco Squared Pty Ltd (“Eco Squared”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect your information when you engage with us, including via our website and the SMART QUOTE service.

1. What personal information we collect

Depending on your interaction with us, we may collect:

  • Identity & contact: name, email address, phone number, postal or site address, suburb.

  • Project details: room type, preferences, rough measurements, notes you provide.

  • SMART QUOTE media: videos and images you send via Text or WhatsApp (including associated metadata).

  • Transactional & communications: enquiries, quotes, order history, feedback, review content.

  • Business details (if applicable): company name, role, ABN.

  • Technical/online: IP address, device and browser details, pages viewed, referral source, cookie identifiers, and similar online activity data.

  • Any other information you choose to provide via forms, calls, text messages, or emails.

2. How we collect personal information

We collect information through:

  • Direct interactions: website forms, emails, phone calls, Text/WhatsApp (including SMART QUOTE), in-person visits.

  • Automated means: cookies, pixels, tags, and web server logs when you use our website.

  • Third-party sources: where permitted by law (e.g., marketing platforms, analytics providers, publicly available sources) or where you have directed a third party to share information with us.

3. Why we collect and use your personal information

We use your information to:

  • Provide and improve our services: assess videos for SMART QUOTE, prepare itemised estimates, design documentation, installation and after-care.

  • Operate and enhance our website and communications, including troubleshooting, analytics and optimisation.

  • Respond to enquiries and provide support.

  • Send service and marketing communications (where consented or otherwise permitted), including updates, offers and articles. You can opt out of marketing at any time.

  • Comply with legal and regulatory obligations, manage risk, prevent fraud and enforce our terms.

4. Disclosure of personal information

We do not sell or rent your personal information. We may disclose it to:

  • Service providers who help us operate (e.g., website hosting, IT, cloud storage, analytics, communications/SMS/WhatsApp, customer support tools, payment and accounting systems).

  • Regulators, law enforcement or courts where required or authorised by law.

  • Other parties with your consent, or as otherwise permitted by the APPs.

5. Overseas disclosure

Some service providers that store or process data for us may be located outside Australia (for example, in the USA, EU, UK or Asia). In particular, when using Text/WhatsApp or other cloud services, your information may be processed on servers overseas. Where we disclose information overseas, we take reasonable steps to ensure recipients protect it in line with the APPs.

6. Cookies and online tracking

We use cookies and similar technologies to:

  • keep our site secure and functioning (strictly necessary cookies);

  • understand site usage (analytics); and

  • improve content and advertising relevance (where enabled).

You can configure your browser to refuse some or all cookies, or to alert you when cookies are used. Blocking cookies may impact site functionality. If you use a different device or browser, your cookie settings may need to be reapplied.

7. Direct marketing

We may send you marketing communications where you have opted in or where otherwise permitted by law. You can opt out at any time by following the unsubscribe instructions in our message or by contacting us (see Contact us below).

8. Security of personal information

We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure. Measures include access controls, encryption in transit where appropriate, secure storage, staff confidentiality obligations and vendor due diligence. Despite our safeguards, no method of transmission or storage is completely secure.

9. Retention and deletion

We keep personal information only for as long as needed for the purposes described in this policy, or as required by law. SMART QUOTE videos are retained for quoting and (if you proceed) project planning; if you do not proceed, you may request deletion and we will action this where permissible.

10. Access and correction

You have the right to request access to personal information we hold about you and to request correction if it is inaccurate, incomplete or out of date. We will respond within a reasonable time and, where we refuse (for example, for legal reasons), we will tell you why and how to complain.

11. Notifiable data breaches

If an eligible data breach occurs (likely to result in serious harm), we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

12. Children

Our services are intended for adult homeowners. If you are a parent or guardian and believe a child has provided us personal information, please contact us so we can take appropriate steps.

13. Third-party sites and services

Our website may link to third-party sites or services (including messaging platforms). We are not responsible for their privacy practices. We encourage you to review their privacy policies.

14. Changes to this policy

We may update this policy from time to time. The updated version will be posted on our website with a new “Last updated” date. Continued use of our services after an update constitutes acceptance of the revised policy.

15. Contact us

For questions, requests (access/correction/deletion) or privacy complaints, please contact:

Eco Squared Pty Ltd
Email: info@eco2.com.au
Phone: 0466 119 712
Address: Unit 19, 65–75 Captain Cook Drive, Caringbah NSW 2229

Complaints: If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance.